Returns & RefundsUpdated 2 months ago

For hygiene and safety reasons, we are unable to accept returns on any products that have been opened, unsealed, or used.

We are happy to offer a refund or exchange on unopened, unused, and undamaged products returned within 14 days of delivery, where there is a fault, damage, or packaging issue.

Change-of-mind purchases are not eligible for a refund once an order has been dispatched.

Key return conditions:

• Returns must be received by us within 14 days of delivery
• Items must be unopened, unused, and in their original condition
• Customers are responsible for return shipping costs
• Original shipping costs are non-refundable

To start a return, please contact us at [email protected].
If your return is approved, we will provide instructions on how and where to send your package.

Please note:

• Items sent back without first requesting a return will not be accepted
• Once your return is received and inspected, you will be notified by email
• Approved refunds will be processed promptly to the original payment method